Should we charge a cancellation fee?
How do we make effective confirmation calls?
Do we really have to follow this script word for word?
If you’ve ever asked yourself any of these questions (and be honest, we all have) then you’ll want to consider joining us for next week’s Hygiene Profits Mastermind tele-class.
I am so thrilled to be interviewing Katherine Eitel on the topic of phone skills and confirmation strategies. Katherine has delivered her course ‘Have Them At Hello’ all across North America and we’re so lucky to have her give some specific strategies that you can implement right away.
Check out the details below. And hey, there’s no long-term obligation with the Mastermind group. We’re here to support you with great content and coaching.
“Have them at hello!
Phone skills to increase productivity in your practice.“
with special guest Katherine Eitel
Throw out those scripts! You can be better and still be YOU! In this interview, Katherine Eitel, one the nation’s leading experts in patient communications, will show you how to throw out the scripts and tap into your own instinctive greatness to be better than ever! By following a few simple steps, everyone can improve their results on the phone and their value to the practice. Katherine will give you four simple yet innovative steps that will increase your productivity tomorrow with new patient phone calls. Also, improve your success with price shoppers, insurance-driven patients, emergencies, “cleaning only” patients, pending treatment and hygiene reminder calls as well as confirmation calls and ways to cut your cancellations in half!
In this tele-class you’ll learn:
- How to keep patients from cancelling (and whether or not to charge a cancellation fee)
- A clear system for confirmation calls
- 4 steps to a great call every time
If you’re not already a member of our Mastermind group, the first 2 months are FREE. Click here to sign up.