Yesterday as I was reviewing the team surveys from one of our private coaching clients, I noticed something that is extremely common and yet very frustrating.
In these surveys we ask team members what’s working and not working in the practice related to the hygiene department. One of the hygienists shared that she has a tough time knowing how to handoff a patient to the admin team when they’re on the phone.
I know I’ve experienced this myself and in my situation we came up with a solution that involved completing the treatment plan and communicating with the admin team verbally over the radio before the end of the appointment. It doesn’t work every time but it does give the financial coordinator time to prepare instead of having to do the math in front of the patient.
The point is…handoffs are crucial and there are a few secrets to giving AND receiving an effective handoff. The way the patient is received is just as important as how the patient is presented.
This month’s Hygiene Profits Mastermind special topic call addresses those secrets to a successful handoff. I hope you’ll join us!
“Secrets to Successful Handoffs”
with special guest Angela Sullivan of Productive Dentist Academy
Successful interoffice communication is one of the attributes of an exceptional dental team. Handoffs, in particular, are vital when it comes to ensuring the patient experiences a seamless transition from team member to team member. Successful handoffs in fact, are one of the cornerstones of exceptional customer service. Join us for this months’ Mastermind Call with our special guest Angela Sullivan and learn how you can improve and refine your handoffs. On this call you will learn:
Why handoffs can make or break your enrollment success
Who is responsible for the success of a handoff
Simple step-by-step formula for seamless handoffs
Date: Thursday, October 17
Time: 1:00pm Eastern
CE credits are provided by Inspired Hygiene.
Inspired Hygiene is designated as an Approved PACE Program Provider by the Academy of General Dentistry. The formal continuing dental education programs of this program provider are accepted by the AGD for Fellowship, Mastership and membership maintenance credit. Approval does not imply acceptance by a state or provincial board of dentistry or AGD endorsement.
The current term of approval extends from 6/1/2010 to 5/31/2014.
If you’re not already a member of our Mastermind group, Click here to sign up.