Your hygienist plays a crucial role in patient retention

 

A loyal patient base adds value to your business and joy to your work. Your hygiene team plays a critical role in retaining patients with their communication, education and their ability to partner with the dentist as a diagnostic and therapeutic partner. Listen to my conversation with Dayna Johnson as we discuss the importance of reappointing patients, how hygiene can build patient confidence and track this incredibly important metric of patient retention.

Interested in learning more about patient retention within your dental practice, click here to book a Get Acquainted Meeting.

3 Years in and a Solid Hygiene Team

 

We are always so grateful when our clients share their Inspired Hygiene experience with others. Dr. Mergeurian started her practice in urban Baltimore just over 3 years ago. She called us asking for support to build a solid hygiene team and she has done just that.

Maybe this quick message from her will inspire you to reach out too. We’d love to hear from you!

Click here to book a Get Acquainted Meeting.

Are your hygienists nervous about coaching?

 

Are your hygienists nervous about coaching? Maybe it’s keeping you from taking the next step to support your hygiene team reaching their true potential. This is not unusual! Many of our client teams come with a mix of hygienists who are excited about stepping into Inspired Hygiene coaching and those who are nervous.

The hygiene team at 30A Smiles is here to change minds! See how they felt in the video below:

To schedule a complimentary Discovery Session to learn more about the potential of your hygiene department, click here, call us at (704) 541-0995, or email us at info@inspiredhygiene.com.

Are You Responsible for Your Patient’s Heart?

 

I know, that sounds ridiculous. So what IS your responsibility to your patients and their overall health? 

Since it’s Heart Health month, let’s start there. It is our responsibility as dental professionals to identify potential risk for heart attack and stroke. Some of those are super obvious. If you’re looking for them.

In this video, I outline a few that are easy to spot and easy to bring to your patient’s attention. This is certainly, not a complete list but we’ve got to start somewhere, right?

To schedule a complimentary Discovery Session to learn more about the potential of your hygiene department, click here, call us at (704) 541-0995, or email us at info@inspiredhygiene.com.

Is your hygiene department falling apart?

 

We’ve heard from a lot of you that things are still feeling very chaotic in your practice and especially when it comes to re-building hygiene teams and systems. Maybe you don’t even want to think about growth until you can stabilize your practice.

What I’d like you to remember is that GROWTH doesn’t always equal more volume-of patients, hours, whatever. More might feel overwhelming right now. I get that.

Growth can also mean refined systems, more efficient hand-offs that are effective and don’t take as much time. Growth can include your mindset. I hope this video will give you some food for thought as you go into the second half of 2021 and what growth might mean for you.

If you’d like to learn more about the potential of your hygiene department, schedule a complimentary Discovery Session.

Can you spot heart disease with a glance?

 

I am always preaching that stepping into the role of healthcare provider is critical for dentistry to be seen as essential by our patients and colleagues in medicine.

At Inspired Hygiene, we help hygienists learn critical thinking skills that allow them to practice at a higher, more comprehensive level as a healthcare provider.

Today’s video and the article linked below it are resources to build on our ability to impact our patients overall health and help identify potentially dangerous health conditions our patients may not be aware of.

Remember, YOU are a healthcare provider.

Click here for the article “What a Selfie Can Reveal About Your Heart Health”.

If you’d like to learn more about the potential of your hygiene department, schedule a complimentary Discovery Session.

Change isn’t easy…

 

Change isn’t easy. Even when it’s eagerly anticipated change like a marriage, graduation or birth of a child, there are some hard moments and it takes us out of our comfort zones.

It’s not unusual for teams to be a tad nervous when their leader shares they’re considering working with a practice coach. So I decided to create a short video to help leaders communicate positively with their team and help calm the nerves that sometimes accompany this positive change.

Whatever kind of CE, coaching, consulting you’re considering bringing into your practice, this video will give you a couple of ‘pearls’ to ensure the project starts on a positive note.

If you’d like to learn more about the potential of your hygiene department, schedule a complimentary Discovery Session.

Current Hygiene Schedule Issues

 

We’ve heard from a lot of teams across the country that while they were very busy after re-opening, the hygiene schedules are starting to look like Swiss cheese again. In this video, I share a few things to keep your eye on and get back to the systems that worked to keep patients on the schedule.

If you’d like to learn more about the potential of your hygiene department, schedule a complimentary Discovery Session.

What if it does?

 

It’s a new year! There are a lot of new things to consider! It’s common to say, “I’m going to do this new thing…” but what if it doesn’t work?

I challenge you to think and say, “What if it does?

As a leader, it’s up to you to share a “what if it does” attitude with your team — no matter what!

Here are four action items to get your New Year off to a great start:

1. What’s your big purpose?
Dig deep. Go beyond the surface. Why do you come to work? Discuss this with your team and write down every team member’s reasons. Remember: all reasons are valid.

2. What is your no matter what?
Write out your own phrases, each ending in “no matter what.” Here are three to get you started:

  • Tell the patient the truth about their periodontal disease… no matter what
  • Charge a fair fee and be proud of your services and fees… no matter what
  • Perform a periodontal evaluation… no matter what

3. Find a new way to measure success.
In business, we often measure success by profit. Think of four new ways to measure your success. Write them down and track them for at least 3 months, then celebrate your measured success! Here are some examples:

  • Seating a new patient on time
  • New patient treatment conversions (number of new patients returning for treatment)
  • Decreased open time on doctor and hygiene schedules

4. What does each team member need to master in order to accomplish items 1-3?
Have each team member identify two behaviors they need to master. Write them down, share them with one another and post them where you can see them every day. Ask someone to be your accountability partner.

At Inspired Hygiene, we want nothing more than your success. Contact us at info@inspiredhygiene.com or (877) 237-7230 for more information on how we can help you and your team bring success to your new year.

Stay Inspired,
Kim