Stop Saying…Start Saying

The definition of Minimize; to make smaller or of less importance. To reduce or diminish.
Minimizing things in life are often good and useful but if not careful, can also be harmful. Choosing to minimize our spending to save money or our food intake to lose weight would be great reasons, but when we are trying to educate, inform and have our patients understand the importance of their health needs, using minimizing words will often send a message of less importance.
Watch the short video below to see how changing our verbiage and taking time to practice “Stop Saying and Start Saying” with our team, can MAXIMIZE our treatment plan acceptance rate!

Embracing Change!


I love working with high caliber dentists and team members; it’s always a joy!

It’s especially rewarding when the team embraces change. While the goal is always elevated patient care and successful treatment outcomes, some teams and individuals resist change. Not so with this team, they rolled up their sleeves and eagerly adopted new philosophies, techniques and protocols.


What’s been the result of their growth? Improved patient care through elevated hygiene services, which naturally leads to increased profitability! Translation, happy healthy patients, happy clinicians, happy doctors!


Take a moment to appreciate the success this Chicago area practice is enjoying just 3 months after their IH two day Kick Start training!

If you are interested in improving the level of care you offer your patients and as a result your hygiene department profitability, contact me at, I’d love to talk with you!

[Video Tip] Documentation: Are you doing enough?


Like it or not, documentation is quickly becoming a very important task in our role as dental professionals.

The trick is to learn how to do it all and still TAKE CARE OF YOUR PATIENTS. Am i right?

So in the coming months, we’ll share some tips to help you upgrade your documentation and some shocking things insurance companies are doing when documentation IS NOT thorough enough.

To get us started, I thought I’d share this video with you again.

When we posted this on our blog last year, we had some great comments. Some said these are the basics and some were surprised to learn these tips may actually increase your patients chances of maximized insurance contributions while protecting yourself and your practice.

Making the invisible, visible!


This month’s Special Topic Mastermind Webinar will help you understand why and decide when to use salivary diagnostics.  Much different than ‘culturing’, salivary diagnostics uses polymerase chain reaction and next generation sequencing for a testing platform. These results can help you determine the inflammatory risk, the best treatment modalities and maintenance protocols for your patients who have periodontal disease.

You won’t want to miss this webinar and the opportunity to learn how to make the invisible, visible!  No special glasses required!  Victoria Richards, RDH, BS and I look forward to meeting you on the webinar!



Making Visible, what used to be invisible!
with special guest
Victoria Richards, BS, RDH



This webinar will explore the science of salivary diagnostics and how this technology offers unique opportunities for clinicians and patients to see what’s never been seen before.  We can now know the quality and quantity of the bacteria causing the periodontal infection.  In addition we can understand how these bacteria may affect the host based on individual genetic profiles.


On this webinar you will evaluate case studies & learn:

  • How ‘reliable’ salivary diagnostics are
  • How ‘risky’ periodontal pathogens are
  • How genetics ‘really’ influence periodontal & systemic disease
  • How ‘recall’ appointments are impacted


Victoria Richards, BS, RDH

Victoria Richards has over 25 years of experience in clinical and leadership roles of dental organizations, both within the dental office as well as within large corporations. Victoria is the Director of Professional Relations for OralDNA Labs, a service of Access-Genetics, which provides salivary diagnostic testing to healthcare providers throughout the United States. Her clinical expertise is in dental hygiene, with a focus on the implementation of salivary diagnostic testing for the dental team. Victoria has been honored with multiple distinguished awards throughout her career, and has lectured on the impact of salivary diagnostics in dentistry to various groups across the United States.

agdCE credits are provided by Inspired Hygiene.Inspired Hygiene is designated as an Approved PACE Program Provider by the Academy of General Dentistry. The formal continuing dental education programs of this program provider are accepted by the AGD for Fellowship, Mastership and membership maintenance credit. Approval does not imply acceptance by a state or provincial board of dentistry or AGD endorsement.The current term of approval extends from 6/1/2014 to 5/31/2017.


This call will be available in our Mastermind Library on August 20.  If you’re not already a member of our Mastermind group, click here to sign up.

[Video Book Review] Are you doing TOO many things?


I know you’ve felt it at one time or another. I have too.


And when you feel overwhelmed it can be hard to make any progress at all with the task at hand.

I talk with hygienists all the time that feel overwhelmed by everything they want accomplish in a hygiene appointment. This week’s quick Book Review video featured below might give you a new perspective to the ‘fit it all in’ dilemma.

And this week, I’m focusing on ONE THING…spending time with my sweet family. We’re on our way to California for a week of family time, rest and relaxation.